Go Wings

My big present this year from my wife.

Go Wings!


In a normal day working as a Happiness Engineer at Automattic, I probably help a couple of hundred people with their WordPress.com sites. I enjoy doing this to a ridiculous level and I’m happy to be assisting people with learning to use WordPress and making sure their experience goes as smoothly as possible.

Quite often, I receive very nice responses, thanking me for my time and complimenting both myself and my colleagues. (Saying “thank you” to a support person can make their day, in case you didn’t know.) But last week, I received the most amazing response to a support request from Stephanie. No one has ever offered to do something so out-of-the-blue kind and appreciative in response to my help before. I asked her if I could share this publicly, and thankfully she said yes. I wanted to share it with you:

Thank you Ryan. You [have] actually taken the time to help me solve this problem. I really appreciate it. What is your favorite charitable organization? I’d like to donate some money in appreciation of the help you have given me. I know I can’t send you money, so I’ll give it to a cause that is close to your heart.

This made my week. (Seriously.)

In case you are wondering, I asked her to make the donation to Autism Speaks, for reasons that are close to me. I’ve also decided to put together a short list of the charities that I personally support, so if I’ve ever made your day, you can feel free to give a gift matching your gratitude to one of those organizations.

He sits atop my iMac…

He sits atop my iMac in silent watchfulness and (sometimes) mockery.


This is my Father’s Day gift from my children. I post this picture mostly to amuse them. Any enjoyment you derive from this picture is merely a serendipitous side effect.