Author Archives: Ryan Markel

Empowering Support for Customer Satisfaction

Earlier this evening, I had the first really frustrating contact with Xbox Support that I can remember in the something like seven years that I have been paying for and using their service. While on the phone with the “supervisor” who told me more than once that I could not take my complaint any higher within the chain, I realized that the problem is one of their apparent processes and the fact that they do not appear to have properly empowered their phone support staff to solve customer issues.

Allow me to explain what happened.

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It’s Like Just Taking My Wallet

https://twitter.com/#!/majornelson/status/120990792604061697

That’s an amazing lineup for one week.

The Colby Rasmus Trade, Two Months Later

National Post:

Rasmus, 25, was the centrepiece of a three-team, 11-player trade that liberated him from a troublesome period in St. Louis. At the time, he was batting .246 with a .332 on-base percentage, 11 homers and 40 RBIs.

His line with the Jays included a .191 average, .223 on-base mark, two homers and 13 RBIs in 30 games. In his previous 11 games, he is three-for-40 with 17 strikeouts.

Allow me:

Go Buy World of Goo

World of Goo for iOS (iPhone version, iPad version) is on sale for a dollar from today through the weekend.

You have no excuses remaining.

A Night You Won’t Forget

Michele Catalano on American McCarver:

Last night was a reminder of why we love the game. There are times as fans when we get frustrated and annoyed with shoddy ownership, millionaire crybabies, Bud Selig and off-field antics, but the incredibly dramatic finish to the 2011 regular season was a thing to behold. For a while, it didn’t matter who you were rooting for or against. Anyone who is a baseball fan knew they were witnessing the greatest finish to a season ever and we reveled in it. That drama, that intensity, the pure joy in Tampa and the despair in Boston — that whole emotional roller coaster is what makes being a sports fan both an awesome and a nerve wracking experience.

Last night’s baseball was amazing. I watched the Phils play the Braves for most of the night (after my Cards went up by a ton) and enjoyed every minute of it. These were two very exciting wild card races and one unbelievable September.

I love this sport and I’m not looking forward to the long winter (except for getting hockey back—that’s cool).